Customer Service

Customer Service

Rationale:
It’s Simple – People will not deal with organisations or individuals who will not or do not provide them with what they want and in a way that is acceptable to them!

One of the key ingredients for success in a competitive business environment is the ability to provide top quality and effective internal and external customer service. Customer service is at the heart of growth and potential of every organisation.

The extent to which customers choose to use our products and services is directly related to their satisfaction and the level of service they receive. The level of service your organisation provides will also be a direct reflection of the happiness and engagement of the people within it.

This course is designed to cover all customer relations, service concepts and skills needed to encourage every member of your organisation to be highly
effective in all Customer Service approaches and procedures both internally and externally.

Who will benefit?
To create a proactive customer focused culture, we recommend that everyone within your organisation should have formal training in the development of Customer Service Skills.

What Is the Duration?
Open-schedule: One day (When listed on our open-schedule calendar)

Customer Service Sales

Rationale:
One of the key ingredients for success in a competitive business environment is the ability to provide internal and external customer service. Customer service is at the heart of growth and potential of every organisation.

In addition, businesses that have the philosophy that everyone is a salesperson, a representative of the organisational vision, invariably have the leading edge over their competitors. Understanding the basics of the sales process and the nature in which opportunities are presented enable us to see our roles as more than just customer service people. Utilising every opportunity to engage and understand the customer, contributes to fulfilling their needs and in turn creating growth for the business.

This course is designed to cover all customer relations, service concepts and basic sales skills needed to encourage every member of your organisation to be highly effective in all Customer Service/Sales approaches and procedures. This course will establish and reinforce the importance of the individual roles, building a positive attitude towards being a vital part of your organisation’s success in providing Customer Service whilst taking full advantage of the opportunities that present themselves to offer your products and services thus providing the total solution to the customer at all times

Who will benefit?
To create a proactive customer focused culture, we recommend that everyone within your organisation should have formal training in the development of Customer Service/Sales Skills. In particular those who are responsible for internal or external customers; Management, Sales Staff, Clerical Staff, Accounts Staff, Reception Staff, call centre, day to day planning, as well as giving you some tips for dealing with popular time management issues.

What Is the Duration?
Open-schedule: One day (When listed on our open-schedule calendar)