Rationale:
One of the key ingredients for success in a competitive business environment is the ability
to provide internal and external customer service. Customer service is at the heart of growth
and potential of every organisation. The extent to which customers choose to use our products
and services is directly related to their satisfaction and the level of service they receive.
This course is designed to cover all customer relations, service concepts and skills needed
to encourage every member of your organisation to be highly effective in all Customer Service
approaches and procedures. This course will establish and reinforce the importance of the
individual roles, building a positive attitude towards being a vital part of your organisation’s
success in providing Customer Service.
Who Will Benefit?
To create a proactive customer focused culture, we recommend that everyone within your organization
should have formal training in the development of Customer Service Skills. In particular
those who are responsible for internal or external customers: Management, Sales, Clerical,
Accounts and Reception Personnel.
What are the Key Learning Outcomes?
During this course participants will gain an understanding of customer service and why
it is important for the success of any organisation. It covers the appropriate attitude
and disciplines required. Participants will learn how to implement competencies needed
for effective customer service that exceeds the expectations of customers.
What is the Duration?
In-house: One or Two Day
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