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Manager Impact! course

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tailored Courses

Sales Skills Two

Rationale:
As with any career path, the ongoing development of essential skills is of prime importance to the professional salesperson. Staying in touch with the fundamentals that produce the required performance levels is a key part of being successful in a competitive environment. Key Account Management involves implementing deliberate relationship strategies designed to create mutual expectation and enhance market penetration through selected customers.

This course is designed to further develop the knowledge and skills of sales people who have been selling for a period of time. Participants will learn how to establish differentiation between their organisation and their competitors and increase the contribution and loyalty for their key accounts.

 

Who Will Benefit?
Salespeople who have been in sales for a while and now need to gain a deeper understanding of all the key elements relating to successful selling. This course would suit people who are at an intermediate to senior phase of development. This is not a key account management course although areas of key account management are covered.

 

What are the Key Learning Outcomes?
Salespeople who have been in sales for a while and now need to gain a deeper understanding of all the key elements relating to successful selling. This course would suit people who are at an intermediate to senior phase of development and who are responsible for developing and maintaining partnerships with key customers.

 

What is the Duration?
In-house: We tailor to your needs whether it be a 2 hour presentation, half or full day training or a long term program – it’s your choice

 

contact us

 

course contents

Module One:
Advanced Communication Skills

This module takes a more advanced look at the communication process enabling salespeople to establish stronger business relationships with customers.
_Communicating to Customer Behavioural Styles
_Personality Assessment
_Effective Questioning Skills
_Becoming Second Person Sensitive
_Effective Listening
_Paraphrasing and Reflecting
_Qualifying the Total Package
_Strategic Sales Plan

Module Two:
Selecting Key Accounts

This module covers the need to sell the total package and not just the product or service.
_Growth Partners
_Selling Current Customers
_Process for Selection & Partnership Qualification Analyser
_Choosing your Partners
_Establishing Joint Objectives and Strategies (Business Plan)
_Understanding the Growth Network
_Alliance Objectives

Module Three:
Developing Key Account Relationships

This module looks at concepts of key account management using points of difference to establish stronger and more productive business relationships..
_Implementing SWOT Analysis
_Differentiation Process for Key _Account Management
_Product/Service Analysis
_Competitor Analysis & Advantage Analysis
_Strategic Placement for Competitive Selling
_Value Added Search
_Overcoming Price Barriers
_Establishing ROI Analysis
_Risk Management for Key Accounts

Module Four:
Communicating with Key Accounts

This module looks at how to communicate effectively with key account customers
_BRAD meetings
_Communication Process for Key Account Selling
_Logical Progression of Questioning
_Gaining the Commitment