How to Handle Difficult People to Succeed
In an ideal working environment, managers are blessed to have employees working directly under them that would be eager to support your decisions and help each other by motivating one another to go above and beyond what is expected of them. But in reality, managers would need to deal with certain employees that are just down right difficult. Apart from being extremely resistant in recognizing the authority of their managers, some of these difficult people would actually even try to influence their co-employees to do the same.
As a manager, it is your responsibility to ensure that your team is able to meet the goals and objectives provided by senior management. This includes being able to handle difficult employees in your department. Here are some tips to help you be able to accomplish this.
Begin with Yourself
Instead of just simply going out and reprimand an employee who is being very difficult in your team, take some time to first assess yourself as a leader. Many times, employees who are difficult are those that have actually observed certain attitudes and behaviors exhibited by their superiors. As far as they are concerned, if their managers are entitled to exhibit such attitudes or behaviors within the workforce, they can get away with it as well. Should there be any shortcoming on your part first as the leader of the team or department, try to first fix these and see if these employees would eventually follow your footsteps to make the same changes as well.
Assess the Situation
One of the things to always remember when calling the attention of employees that are directly under you is to make sure that you have sufficient reason to do so. As such, it is important to assess the situation before speaking with the employee you consider to be difficult. Ask trusted colleagues such as fellow managers and employees with regards to the behavior of the employee to see if this has been a long standing issue experienced. By making sure that you have sufficient cause to call the attention of this employee, you are able to approach the situation in an objective manner and preventing emotions from getting out of control.
Talk in Private
Speak to the employee in private, away from prying eyes of his or her co-employees. It is important to remember that no matter how difficult the employee may be, it does not provide you any cause to humiliate him or her in front of his or her co-employees. Not only would you be able to show to him or her that this is indeed a serious matter to be discussed. It would also provide the assurance that your other employees keep their respect towards you as their superior.