Rationale:
As we study the subject of communication we learn that communication is much more than speaking
and listening. Communication is about sharing understanding, helping others to understand
us and making sure we understand them.
Within our work, social and family environment communication plays a vital part in helping
us to establish healthy and positive relationships and expectations. Due to the increasing
pressures placed upon everyone within the workplace it is becoming more and more crucial
that each member of the team communicates effectively.
During this workshop we will cover how to communicate successfully
within a team environment, understanding communication blocks, dealing with conflict and
difficult people and effectively expressing our opinions and needs in an assertive and positive manner.
Who Will Benefit?
Anyone who is keen to improve their communication skills within a team environment. People
attending can range from Team Leaders, Managers, Production Personnel, Administration,
Sales and Marketing Personnel, Receptionists to Frontline Personnel
What are the Key Learning Outcomes?
Participants will gain an understanding of the communication process and how to become
effective communicators within the workplace. During this course participants will be
given the opportunity
to identify common communication blocks that can make it difficult to communicate and
learn how to prevent or overcome these blocks. Participants will also learn how to communicate
effectively with different personality and behavioural styles.
What is the Duration?
In-house: We tailor to your needs whether it be a 2 hour presentation, half or full day training or a long term program – it’s your choice
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Module One:
Effective Communication
This module establishes an understanding of effective communication principles.
_What is Communication?
_Barriers to Communication
_How to Become Effective Communicators
_Listening Skills
_Questioning Skills
_Non-verbal Communication
_Understanding Personality and Behavioural Styles
_Communication Within a Team Environment
_Ten Steps to Effective Team Communication
Module Two:
Assertive Communication
This module covers key competencies that will enhance participant’s awareness and confidence to communicate in a positive and effective manner.
_What is Assertiveness
_Communicating in an Assertive Manner
_Avoiding Emotive Language
_Giving Clear & Helpful Instructions
Module Three:
Conflict Resolution
This module looks at the more difficult areas of workplace communication.
_Dealing with Difficult People
_Making Suggestions and Expressing Criticism
_Receiving Criticism
_Understanding and Dealing with Conflict
_Negative and Positive Reactions to Conflict
_Prepare for the Conflict
_Positive Possible Outcomes
Module Four:
Anger Management
This module covers an area that affects most workplaces and will show participants how to overcome and prevent anger responses within the workplace.
_Understanding Anger
_Dealing with Anger
_Changing how We think and React to Anger
_Positive Strategies to Cope with Anger
_Shrinking Your Worries |
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