Introduction to Management

Rationale:

Stepping into the management world, can be a daunting experience for the newly appointed supervisor or manager. Foresight, preparation and competence are the determinants of a prosperous management career and essentials that this course will offer.

You will discover your task or people oriented tendencies, thus propelling you to utilise both through effective communication skills – which is a key function to this role.

At the end of this course, the new supervisor or manager will be provided with competencies to establish a strong foundation for a career in management or leadership.

Who Will Benefit?
Personnel being considered or appointed into a Supervisory or Management position who have had no formal training or those who have been supervising for a while and require assistance to develop aspects of their role.

What Is the Duration?
In-house: One or Two Day
(Depending on the content covered and intensity of learning required)

Open-schedule: One day (When listed on our open-schedule calendar)

course contents

Module One:
The Role of a Supervisor
This module looks at how to make the transition from work colleague to
supervisor.
_Case Study
_Your Response - Their Response
_Friends in My Team
_Your Team, Your Role
_Building Confidence
_Key Elements of Effective Supervision

Module Two:
Tools for Self Leadership -
“The Buck Stops Here”
During this module participants will learn how to be more efficient in their planning and how to organise others with
confidence.
_Being Organised
_Planning Thinking on the Spot
_Effective Goal Setting
_Establishing SMART Objectives
_How to Develop an Effective _Personal Plan of Action

Module Three:
Communication Skills for a Supervisor
This module covers the essential communication skills required\ for being an effective supervisor.
_Giving and Receiving Instructions
_Listening Skills
_Giving Clear Instructions
_When Should Instructions be Written
_Giving Feedback
_Communicating Upwards
_Delegation Basics

Module Four:
Dealing With Different Types of People
Participants will learn how to deal with the difficult aspects of supervising others within a team environment.
_Diversity Awareness
_Understanding Personality
_Working with Different People
_Handling Conflict Objectively
_Dealing with Challenging People