Introduction to Professional Management

Are you a new manager, or do you have a new manager that needs some support?

Would you like to overcome

The intimidation of managing people
Fear of not doing enough
Your lack of managerial experience

Would you like to know how to

Prepare like a pro
Communicate professionally
Delegate efficiently
Problem solve
Train others
Diffuse conflict

Then look no further.

This course provides all attendants with a supportive environment to learn, develop and practice the necessary skills to lead, support and help their team produce results. Our facilitators have over 50 years collective experience in management roles and leading teams. You are provided with a 20 page workbook, refreshments, lunch as well as full day of training plus the opportunity to take it further with our ongoing training programmes

Who Will Benefit?

Personnel being considered or appointed into a Supervisory or Management position who have had no formal training or those who have been supervising for a while and require assistance to develop aspects of their role.

What Is the Duration?

In-house: We tailor to your needs whether it be a 2 hour presentation, half or full day training or a long term program – it’s your choice.

Open-schedule: One day (When listed on our open-schedule calendar)

What people say about our course **
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course contents

Module One:
The Role of a Supervisor
This module looks at how to make the transition from work colleague to
supervisor.
_Case Study
_Your Response - Their Response
_Friends in My Team
_Your Team, Your Role
_Building Confidence
_Key Elements of Effective Supervision

Module Two:
Tools for Self Leadership -
“The Buck Stops Here”
During this module participants will learn how to be more efficient in their planning and how to organise others with
confidence.
_Being Organised
_Planning Thinking on the Spot
_Effective Goal Setting
_Establishing SMART Objectives
_How to Develop an Effective _Personal Plan of Action

Module Three:
Communication Skills for a Supervisor
This module covers the essential communication skills required\ for being an effective supervisor.
_Giving and Receiving Instructions
_Listening Skills
_Giving Clear Instructions
_When Should Instructions be Written
_Giving Feedback
_Communicating Upwards
_Delegation Basics

Module Four:
Dealing With Different Types of People
Participants will learn how to deal with the difficult aspects of supervising others within a team environment.
_Diversity Awareness
_Understanding Personality
_Working with Different People
_Handling Conflict Objectively
_Dealing with Challenging People