Testimonials

Auckland Libraries

Paperplus

"Zealmark was contracted by the Paperplus Group to assist with the implementation of a major strategic initiative we were undertaking. Our group is a co-operative and as such is owned by its members. Grants delivery to these people was right on the money and the feedback received from the attendees of the training has been exceptional. The preparation conducted before the sessions along with the content of the program will I am sure enable our group to maximize the opportunity this strategy could provide. I have no hesitation in recommending Zealmark to any other potential client in the future."

Rob Smith
Chief Executive Officer

Warehouse Stationery

"We chose Zealmark as a learning partner because they provide a range of modern, relevant courses for salespeople, and are expert in over-the-phone sales and service training. We evaluated several potential providers, and predicted that Zealmark would achieve the right on-job application of skill, in a cost and time efficient robust manner. They delivered. Our recent CRM Contact Center awards confirm that."

Garth Cook
Warehouse Stationery

NZSki

"NZSki's experience with Zealmark was an exceptionally positive one, from the first time we met to the delivery of our customer service training. Zealmark spent a lot of time meeting with myself and our executive team to understand our business and our individual needs.

This came through in the delivery of our Train the Trainer program, delivered to all of our HOD's (Heads of Departments - 88 of them), as well as the tailored customer service program that was delivered to every staff member of NZSki (900+). Zealmark showed excellent flexibility and as a result delivered a very unique training program to our staff.
Our company is largely made up of Gen Y, which has its own challenges when delivering a training event, but Zealmark communicated effectively and delivered an event with fresh content, enthusiasm and delivery styles that created proactive and interactive learning environments for all involved.

Since the training we have received the most amazing feedback from our guests continuously since the season started. This has reiterated to me that one of our core objectives of creating a customer centric culture throughout our organisation is well on its way.
Thank you Zealmark - I am already looking forward to building on what we have achieved this year for 2009 and beyond.

Cheers,
James Coddington CEO NZSki Limited

Mercedes-Benz

Mercedes –Benz New Zealand acquired the services of Zealmark in 2007 and I am writing to thank them personally for there extreme professionalism during the whole process from the initial consultation to identify and understand our requirements to the final delivery of the course and follow up thereafter.

Zealmark showed excellent flexibility and as a result delivered a very unique training program to our staff.

Since the training we have received really positive feedback from our dealer network and the staff of MBNZ that attended the training, quoting the new open approach of interactive learning environments as innovative, refreshing and a change from the norm.
This has confirmed with us that Zealmark were the right choice for us in assisting us create a customer focused culture with our dealer network and own organisation.
We look forward to continuing our relationship with Zealmark in the future

Best Regards
Mark Atkinson
National Aftersales Manager,
Mercedes-Benz New Zealand

Manukau Libraries

When we were looking for a customer service course for all of our staff, Zealmark was recommended to us by Manukau City Council's People Development Specialist. We like the fact that Zealmark is a local firm as it has allowed us to have several face-to-face meetings to discuss our objectives. Both Zealmark's General Manager and our Course Facilitator have worked hard to understand our business and tailor their courses to suit our needs. They have visited a number of our sites and use their experiences from being our customers as examples in the workshops.

The workshops Zealmark has facilitated for us empower staff at all levels to take responsibility for customer service. These workshops have been very well-received across the organisation and support the strategic direction of Manukau Libraries. They have 'walked the talk' of customer service through their professional dedication to us as clients.

Cheryl Fowler, Customer Service Manager and
Kirsty McMillan, Service Development Manager,
Manukau Libraries

Petes Packaging

We have been using Zealmark as our preferred training provider for the past 2 years.

I have been impressed with Zealmark's ability to customise training sessions, specifically targeting both sales and customer service staff, as well as having a wide range of generic courses which we have utilised to send individuals on for personal development.

I highly recommend Zealmark if you are looking for a complete training solution.

Rod Armitage,
General Manager,
Pete's Packaging Ltd.

BDO Spicers

Being a professional services firm - we are great at accounting however not so good at marketing and selling our services.  Following a great deal of research we decided to work with Zealmark to up skill each of us..
From the outset we were very impressed with their professionalism, friendliness, and the can-do attitude.  Zealmark listened to gain an understanding of what it was we wanted to achieve and together agree on what was to be covered.  Zealmark ran 3 - one and a half day courses for us over the course of a week.  The courses were tailored to suit a wide range of people including our Managing Principal - our housekeeper- graduates and chartered accountants with years of experience and being an committed EEO employer to also accommodate the needs of each of our team.  Without exception the each of the 70 plus people we sent on the course were 'amping' and ready to 'market'.  The facilitator was enthusiastic, had great knowledge passionate about the topic with an all inclusive engaging style.  Would we use Zealmark again - you bet we would

Margaret Doyle
Practice Manager
BDO Spicers Taranaki Limited